Return policy
Returns
If you are not entirely satisfied with your purchase, simply return the item within 30 days with your receipt. Refunds will be issued in the same method of payment as the original payment. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.
Please sure that unused and intact product. Damaged returns and returns sent back without prior authorization will be returned to sender.
International orders are eligible to return through the mail courier of your choice, just let us know in a quick email.
International customers are responsible for returns shipping fees and obtaining a tracking number for your shipment - lost return shipments will not be refunded or credited. Duties and taxes paid are nonrefundable.
We have a $5 restocking fee to help support the many people in our supply chain. You'll spot this deducted from the balance of your refund once we've received and clicked "good to go!" on your return.
Sorry, we cannot accept returns on products from the As-Is department and custom countertops.
Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
Please allow up to 20 business days to receive and process your return request after your return package has been shipped.
While we try our best, direct exchange requests are not guaranteed because our stock is limited.
Promotional Terms & Conditions:
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
Return address:
Please contact us at www.3djellytools.com/pages/contact-us
Refunds (if applicable)
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at www.3djellytools.com/pages/contact-us
If you are not entirely satisfied with your purchase, simply return the item within 30 days with your receipt. Refunds will be issued in the same method of payment as the original payment. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.
Please sure that unused and intact product. Damaged returns and returns sent back without prior authorization will be returned to sender.
International orders are eligible to return through the mail courier of your choice, just let us know in a quick email.
International customers are responsible for returns shipping fees and obtaining a tracking number for your shipment - lost return shipments will not be refunded or credited. Duties and taxes paid are nonrefundable.
We have a $5 restocking fee to help support the many people in our supply chain. You'll spot this deducted from the balance of your refund once we've received and clicked "good to go!" on your return.
Sorry, we cannot accept returns on products from the As-Is department and custom countertops.
Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
Please allow up to 20 business days to receive and process your return request after your return package has been shipped.
While we try our best, direct exchange requests are not guaranteed because our stock is limited.
Promotional Terms & Conditions:
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
Return address:
Please contact us at www.3djellytools.com/pages/contact-us
Refunds (if applicable)
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at www.3djellytools.com/pages/contact-us
